Secure Your Crypto with Ledger
Protect your Bitcoin, Ethereum and other cryptocurrencies with industry-leading Ledger hardware wallets
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Protect your Bitcoin, Ethereum and other cryptocurrencies with industry-leading Ledger hardware wallets
Last Updated: January 15, 2025
Welcome to SecureLedger Store ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website secureledger.com.
Important: By using our website, you agree to the collection and use of information in accordance with this policy.
We collect personal information that you voluntarily provide to us when you:
This information may include:
When you visit our website, we automatically collect certain information about your device, including:
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation, secure areas access, and shopping cart functionality.
Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website performance.
Functionality Cookies: These cookies allow the website to remember choices you make (such as your language preference or region) and provide enhanced, personalized features.
Marketing Cookies: These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.
You can control and manage cookies in various ways. Please note that removing or blocking cookies can impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Instructions for managing cookies in popular browsers:
We use the information we collect for various purposes, including:
We do not sell your personal information. We may share your information with:
Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers, analytics providers).
Legal Requirements: When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Depending on your location, you may have the following rights:
To exercise these rights, please contact us at privacy@secureledger.com
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years for tax and accounting purposes.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.
If you have questions or concerns about this Privacy Policy, please contact us:
GDPR Compliance: For EU residents, we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.
Last Updated: January 15, 2025
By accessing and using SecureLedger Store ("Website"), you accept and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website.
Important: These Terms constitute a legally binding agreement between you and SecureLedger Store.
Business Name: SecureLedger Store LLC
Registration Number: 87-1234567
Registered Address: 123 Crypto Avenue, New York, NY 10001, USA
Email: legal@secureledger.com
Phone: +1 (555) 123-4567
We make every effort to display our products as accurately as possible. However, we do not guarantee that product descriptions, colors, images, or other content on the Website are accurate, complete, reliable, current, or error-free.
All prices are listed in Euros (€) and US Dollars ($) and are subject to change without notice. We reserve the right to modify prices at any time. The price charged will be the price displayed at the time of order placement.
All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.
We guarantee that all Ledger hardware wallets sold through our Website are 100% authentic and sourced directly from authorized distributors. Each device comes with original packaging and manufacturer warranty.
Your order constitutes an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.
After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. We will send a separate email when your order ships.
We accept the following payment methods:
All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store your complete credit card information on our servers.
By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the total amount to your payment method.
We ship to most countries worldwide. Some restrictions may apply to certain locations due to customs regulations or shipping carrier limitations.
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs, weather, carrier issues, or other circumstances beyond our control.
Once your order ships, you will receive a tracking number via email. You can track your shipment through our website or the carrier's website.
If your package is lost, damaged, or stolen during shipping, please contact us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue.
You may return unused, unopened products within 14 days of receipt for a full refund. Due to security reasons, we cannot accept returns of opened hardware wallets unless they are defective.
To initiate a return:
Customers are responsible for return shipping costs unless the product is defective or we made an error in your order.
Refunds will be processed within 5-7 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method.
All Ledger products come with a 2-year manufacturer warranty covering defects in materials and workmanship. Warranty claims should be directed to Ledger's official support channels.
The warranty does not cover:
You may create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.
We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion.
All content on this Website, including text, graphics, logos, images, and software, is the property of SecureLedger Store or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, or impair the Website. Prohibited activities include:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SECURELEDGER STORE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR CRYPTOCURRENCY, ARISING FROM YOUR USE OF THE WEBSITE OR PRODUCTS.
Our total liability for any claim arising from these Terms or your use of the Website shall not exceed the amount you paid for the product giving rise to the claim.
You agree to indemnify and hold harmless SecureLedger Store, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of these Terms or your use of the Website.
THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
We are not responsible for the security of your cryptocurrency assets. Hardware wallets are tools to help secure your assets, but ultimate responsibility lies with the user.
Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these websites. Your use of third-party websites is at your own risk.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law provisions.
Any disputes arising from these Terms shall be resolved exclusively in the state or federal courts located in New York County, New York.
Before filing a formal dispute, you agree to contact us at legal@secureledger.com to attempt to resolve the issue informally.
If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except for disputes involving intellectual property rights or injunctive relief.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SecureLedger Store regarding your use of the Website.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the modified Terms.
For questions about these Terms, please contact us:
Acknowledgment: By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: January 15, 2025
At SecureLedger Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our comprehensive returns and refunds policy.
Quick Summary: 14-day return period for unopened products, full refund available, free returns for defective items.
You may return products that meet the following criteria:
The following items cannot be returned:
Email our returns team at returns@secureledger.com within 14 days of receiving your order. Include:
Our team will review your request and respond within 24-48 hours with:
Carefully pack the product in its original packaging:
Ship the package to the address provided in your RMA email. We recommend using a trackable shipping method with insurance.
Once we receive your return:
Refunds will be issued to your original payment method:
Your refund will include:
Note: Return shipping costs are deducted from your refund unless the return is due to our error or a defective product.
Partial refunds may be issued in the following situations:
For defective products:
For defective products, we offer expedited replacement:
We currently do not offer direct exchanges. To exchange a product:
If you ordered the wrong color or model:
Customer Pays:
We Pay:
International customers can return products following the same guidelines. Additional considerations:
For international returns:
Returns (14 days): For unopened products you don't want
Warranty (2 years): For defective products after the return period
If your product develops issues after 14 days:
If your package is lost or stolen:
If your package arrives damaged:
If you received the wrong product:
We generally do not charge restocking fees, except:
For any questions about returns or refunds:
Customer Satisfaction Guarantee: We stand behind the quality of our products. If you're not satisfied, we'll work with you to make it right.
A hardware wallet is a physical device that stores your cryptocurrency private keys offline, providing maximum security against online threats, hacking, and malware. Unlike software wallets, hardware wallets keep your keys isolated from internet-connected devices.
Hardware wallets offer the highest level of security for cryptocurrency storage. They protect your assets from:
We are an authorized retailer of Ledger products. All devices are sourced directly from Ledger or authorized distributors and come with full manufacturer warranty. However, we are not officially affiliated with or endorsed by Ledger SAS.
All our Ledger devices come with:
We accept:
Yes! All payment transactions are processed through PCI-DSS compliant payment gateways with 256-bit SSL encryption. We never store your complete credit card information on our servers.
Yes, you can cancel your order before it ships. Contact us immediately at support@secureledger.com with your order number. Once shipped, you'll need to follow our return process.
Yes! We offer discounts for bulk orders:
Yes! Enter your coupon code at checkout. Coupon codes cannot be combined with other offers unless specified. Subscribe to our newsletter for exclusive discount codes.
Shipping times vary by location and method:
Yes! Free standard shipping on all orders over €50. Express and priority shipping options are available for an additional fee.
Yes, we ship to most countries worldwide. Some restrictions apply to certain regions due to customs regulations. Shipping costs and delivery times vary by destination.
Once your order ships, you'll receive a tracking number via email. You can track your shipment through:
Contact us immediately at support@secureledger.com. We'll work with the shipping carrier to locate your package or file a claim. If the package cannot be recovered, we'll send a replacement or issue a refund.
International customers may be responsible for customs duties, taxes, and fees imposed by their country. These charges are not included in our prices and are the customer's responsibility.
Ledger Nano S Plus (€79): Best for beginners, great value, supports 5500+ cryptocurrencies
Ledger Nano X (€149): Best for mobile users, Bluetooth connectivity, larger storage
Ledger Flex (€249): Premium curved E Ink screen, modern design, enhanced user experience
Ledger Stax (€399): Flagship model, large touchscreen, wireless charging, premium materials
Ledger devices support over 5,500 cryptocurrencies, including:
Yes! Ledger Nano S Plus, Nano X, Flex, and Stax all support NFT storage. You can view and manage your NFTs through Ledger Live or compatible third-party wallets.
Each Ledger device includes:
For initial setup, you'll need either:
A recovery phrase (also called seed phrase) is a 24-word backup of your private keys. If you lose your device, you can restore your accounts using this phrase. NEVER share it with anyone and store it securely offline.
Yes! Ledger devices are compatible with many third-party wallets, including:
Ledger Live is recommended for the best experience, but not required. You can use your Ledger device with compatible third-party wallets. However, Ledger Live offers the most comprehensive features and support.
Your funds are safe! As long as you have your 24-word recovery phrase, you can restore your accounts on a new device. Your crypto is secured by the recovery phrase, not the physical device.
Your funds remain secure. The device is protected by your PIN code, and after 3 incorrect attempts, it resets. Without your PIN and recovery phrase, the thief cannot access your funds.
No! Ledger (the company) cannot access your funds. Your private keys never leave the device and are never shared with Ledger or anyone else. You have complete control over your cryptocurrency.
If you forget your PIN, you'll need to reset your device and restore it using your 24-word recovery phrase. This is why it's crucial to keep your recovery phrase safe and accessible.
Yes! Regular firmware updates provide security improvements and new features. Always update through the official Ledger Live app. Never download firmware from third-party sources.
Yes! You can return unopened devices within 14 days for a full refund. Due to security reasons, we cannot accept returns of opened devices unless they are defective. See our Returns Policy for details.
All Ledger devices come with a 2-year manufacturer warranty covering:
Not covered: Physical damage, water damage, misuse, or normal wear and tear.
Contact Ledger's official support at ledger.com/support with your proof of purchase. They will guide you through the warranty claim process. We can also assist with warranty claims.
We provide basic setup and ordering support. For technical issues with your device or Ledger Live, please contact Ledger's official support team at ledger.com/support for expert assistance.
We are an online-only retailer. This allows us to offer competitive prices and serve customers worldwide. All orders are shipped from our secure warehouse facility.
Still have questions? Contact our support team at support@secureledger.com or call +1 (555) 123-4567. We're here to help!
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